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The Lab housed an interdisciplinary team with backgrounds in agile, design, policy and technology. It used evidence-based decision making and design thinking to help improve government service experiences.

Visualisation of the Lab's approach

Set out below are key elements of the Lab's approach. It includes principles and mindsets, an approach to joined-up working across government plus practical reflections on running an innovation lab.

What's shared captures the team's experience and links are provided to wider reading and resources on developing innovation labs.