Skip to main content


This section shares the lab's process and tools (or reusuable code). The 'process' pages share the steps many of the Lab's projects followed through their development. The 'tools' section includes reusable code from several projects (hosted on GitHub) for people to access and reuse.


As a design and development lab working across government agencies, the Lab developed a process for its work to follow. Similar to other innovation processes, it creates space and time to better understand the issues before moving to ideation, development and testing.

For each phase we have summarised its key features, reflections and tips from the Lab team - and links to ourtools and templates.