About this document

The Service Innovation Lab works in a space with a lot of jargon and abbreviations. In addition, domains such as Digital Identity are complex area with their own set of terms and definitions. This glossary provides definitions of words and abbreviations which will help us to communicate effectively as we collaborate to design and deliver new services.

How to add or update terms

This is intended to be a living document which is updated frequently by everyone in the Lab. If you find yourself in the classic: “You keep using that word. I do not think it means what you think it means” situation then your next step should be to add that word to this Glossary.

To ensure quality improves via group learning…

1. when you add a term then your definition should be reviewed by another Lab member (request a review via a comment and mention)
2. before you edit an existing term, suggest an edit to another Lab member for review (just use comments and mentions)

Ideally a Lab newbie should have a definition reviewed by a Lab veteran. A veteran should have their definition reviewed by a Lab newbie. This can easily be accomplished by adding a comment to the entry and mentioning the person you are requesting review your change.

All changes can be reviewed at any point in version history.”

Change log

References

See also (outside scope of this glossary)