Projects

Overview

This section includes a cross-section of different projects that tell the story of the Lab's work. The Lab played various roles including providing wrap-around support, working in partnership or bringing expert input. Each project includes a short case study and where available links to reports, resources, blogs and media.

Service Innovation Lab

Better Rules and Legislation as Code

A significant opportunity for true digital transformation, a lot of the current international conversation around these are a direct result of the Lab’s early work.

Service Innovation Lab

Rates Rebate – moving toward automated delivery of financial entitlements

A Rates Rebate is a subsidy for low-income homeowners on the cost of their residential rates. The subsidy is delivered by local councils and administered by central Government.

Ministry for Youth Development

Getting government listening to youth voices Project ‘Bagel’

Exploring how to give young people more say in government policy - and getting government to listen.

Ministry of Business, Innovation and Employment

Renting a property

How deeper exploration of an issue, employing cross-agency teams – along with alternative lenses – resulted in a total turnaround in understanding the key influencer in the property rental experience.

Whetūrangitia

Coming together to ‘own’ a problem with tikanga Māori central to the solution

Could VR be used to inform policy development

Enabling policy-makers to get a greater sense of empathy for the people and situations their policies are addressing.

Service Innovation Lab

20 Year Emerging Technology Landscape

Creating a 20 Year Emerging Technology Landscape to share across agencies indicating new technologies the public sector is likely to experience or need to embrace over the next 20 years.

Service Innovation Lab

2020 - the Lab closes as COVID-19 arrives

COVID-19’s arrival in New Zealand in March 2020 coincided with preparations for the Lab’s June 2020 closure.

Department of Internal Affairs

Becoming an Adult

Every teen’s experience of entering adulthood will differ and there are many reasons why. This project focused on improving how young adults access government services and how they manage their identity to do this.

Consent Based Data Sharing

Giving people visibility and control over the data the government has about them.

Cross Agency

Digital Nations

Supporting the network of the world’s most advanced digital nations with harnessing digital technology and new ways of working to improve citizens' lives.

Entering Tertiary Life Event

Understanding the many paths into tertiary education and how to help prospective students navigate them.

Ministry of Education

Mapping the parent journey – Lab ‘synergy’ takes it further

Tracking the experience of parents as their child moves through the education system

Cross Agency

Projects

Overview

Better Rules and Legislation as Code

Rates Rebate – moving toward automated delivery of financial entitlements

Getting government listening to youth voices Project ‘Bagel’

Renting a property

Whetūrangitia

Could VR be used to inform policy development

20 Year Emerging Technology Landscape

2020 - the Lab closes as COVID-19 arrives

Becoming an Adult

Consent Based Data Sharing

Digital Nations

Entering Tertiary Life Event

Mapping the parent journey – Lab ‘synergy’ takes it further

Notice of Sale

Optimistic Futures

SmartStart

Victim of Crime Life Event